I coauthored The CMDB Imperative: How to realize the dream and avoid the nightmares, to be published by Prentice-Hall in February, 2009. Buy it on Amazon!

Developed EMC's market presence in IT service management. EMC's main liaison to the IT Service Management Forum (itSMF USA). I led an internal consolidation of ITSM strategy and messaging across product and services organizations. This is now paying dividends as EMC's influence grew from nearly nothing in 2005 to one of the strongest vendors in 2008.

Owner of product launches for application-oriented management software, including Application Discovery Manager, Application Connectivity Monitor and IT Compliance Analyzer - Application Edition.

With the launch of EMC's new IT Compliance Analyzer product, I became more deeply involved in IT compliance initiatives, including Sarbanes-Oxley, HIPAA, and especially PCI. I was a leading voice of EMC on compliance and solutions to address compliance.

Instrumental in the acquisitions of nLayers and Voyence. Both were applauded as excellent strategic moves to expand EMC's coverage and capability to deliver full service management.

Popular speaker and author recognized around the world. Please visit Published Papers , Presentations and Videos and Miscellaneous in the menu in the upper-left to view some public presentations.

Developed META Group's content on command center operations, application-oriented management and our Operations Excellence program, a superset of ITIL.

Frequent keynote presenter at industry conferences.

Major customer of HP's OpenView products, which formed the basis of our management architecture. In this capacity, I was involved in vendor negotiations and acted as a customer advisor to HP.

I became heavily involved in IT service performance during this time. Instead of just considering the infrastructure elements, I focused on the applications and began to address these issues with early application monitoring technologies. This was a revolutionary concept in its time.

Architecture, design, planning, and advanced support for a large-scale data network for the global AT&T Microelectronics business.

Managed the consolidation and complete reconstruction of data networks across four Lehigh Valley facilities. The LANs were based on twisted-pair Ethernet, then considered a risky move, but one that proved innovative and highly successful.

I managed a major transition from semi-isolated minicomputer systems to a fully distributed environment. The IT environment grew considerably during this period, from narrowly targeted engineering applications for a small workgroup to a full corporate IT organization. By 1991, I was responsible for one of the largest and most effective IT operations in the company.