Glenn O'Donnell is a seasoned technology market professional in the Information Technology field, with a strong background in IT Service Management (ITSM), management technology, and IT Operations. With 21 years in the trenches of corporate IT plus deep involvement with thousands of clients over the past 7 years, Glenn brings a rich perspective of real-world challenges and solutions to these challenges.

Quick hits:

• Please visit The Service Management Soapbox, Glenn's IT Service management blog.
  

• Glenn recently resigned from his position as a Principal Product Marketing Manager in the Resource Management Software Group (RMSG) at EMC Corporation and is once again entertaining consulting and advisory opportunities.
  

• Glenn is an avid amateur radio enthusiast, holding the call sign K3PP.

• Glenn is currently coauthoring a book on CMDB and the Configuration Management System. Publication is expected in the second quarter of 2008.